• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎10-05-2018 03:38 PM

HP Recommended

I was told (by phone) that the cloud services server is down (and has been since yesterday).  The support reps are also having their own computer issues and couldn’t communicate from one department to another...  no one has been able to supply support reps with the issues’ “fix” or a projected timetable for the “fix”.

 

I filed a “case”, have a case #, and the last support rep stated that they would call me back when they had more information nformation to share.

 

HP needs to issue a statement regarding these “issues”, or perhaps it’s time to buy new products from a different company.

 

it’s one thing to have a problem, but it is quite unacceptable to not adequately commnicate with their customer base...

 

Does anyone have an update???

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.