• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎10-29-2018 08:37 AM

HP Recommended
Product: HP Laptop 15q-dy0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 I recently purchased a HP laptop: 15q-dy0004au which is a relatively newer model. It has an AMD Ryzen 3 2200u CPU with 4GB DDR4-2400 RAM (Samsung) and 1TB 5400 RPM HDD (Seagate) preinstalled.

 

The laptop is being marketed as having an extra RAM slot and a m.2 port in it. The BIOS information states that there is a vacant RAM slot (bottom-right) on which another RAM module can be installed. I couldn't confirm m.2 slot as I haven't opened the base yet and no software is able to provide that information.

 

I purchased a RAM (Crucial 8GB DDR4-2400) and a M.2 2280 SSD (WD Green 120 GB) which I want to install in this laptop and upgrade the system. The current configuration (with HP bloatwares preinstalled), bottlenecks the installed 4GB RAM.

 

The issue is, I contacted HP customer support over Whatsapp and the representatives had different versions for the configuration that is supported - some said there is an extra ram slot, some denied saying this laptop doesn't have extra ram slot, some said it has m.2 slot whereas some denied it having m.2 slot.

I took it a HP authorized service center and the technician there refused to look into it as I purchased aftermarket SSD & RAM. They said and I quote "You have to purchase RAM & SSD from us for us to install it. We won't support non-HP products".

The irony is that there is no m.2 SSD from HP that's fit for this model, which is why I bought the WD SSD. If the service center won't upgrade the hardware (in the slot provided by HP) and opening back case of the product (to install the parts myself ) voids warranty, what on earth am I supposed to do?

 

How do I get to upgrade the system if technician at the service center won't install aftermarket products and I'm not allowed to open the case to install it myself?

It seems, although I bought the product, HP still owns it and wants to direct my consumer choices (which now it seems is just a joke) to purchase only what they intend to upsell to me.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.