10-29-2018 01:47 PM
Hi. I recently purchased this system and it looks and runs great, apart form one small issue. The system will randomly just lock/freeze up and I have to hold down the power button to turn it off and back on again. This can happen a few times a day or sometimes a few weeks apart. There doesn't seem to be any noticible reason for it to happen. Sometimes I click on a link on a webpage - freeze up. Sometimes I'm playing a gamr - freeze up. Sometimes the system is just sitting onthe desktop not being used for a few minutes, I come back to start doing something and in my absense it has frozen up. I have updated the BIOS, made sure any updates from Windows are installed and I have only got 2 programs running on the system that aren't native W10 programs and they ran fine for years on my W10 laptop so I doubt they would be causing this, nevertheless I have uninstalled them and the problem still persists.
It's getting really annoying and it is putting me off keeping what is a lovely looking and running system. I'm close to just returning it to the store and buying a different all in one. The fan is also rather noisy and constantly on I find but that apparently is a common problem/feature with the HP all in ones.
Can anyone assist with this problem, it's really bugging me. Thanks in advance!