• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-03-2018 12:06 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdn
Operating System: Microsoft Windows 10 (64-bit)

As of a few days ago, when I send a job to the printer (via WiFi) the printer fires up, then chokes and I get "Error 59.FO Turn printer off then on again."  It's happening 1-2 times a day now.  Supposedly, a fix is to download and run HP_Color_LJ_Pro_MFP_M477-PCL_6_v3_Full_Soln_17171.exe but when I opened the file the only choices I had were to "uninstall software and drivers for this product from this computer," or "install another HP device."  I don't know what to do.  Can anyone help?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.