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‎11-08-2018 08:06 PM

HP Recommended
Product: HP Pavilion Desktop - 510-p127c
Operating System: Microsoft Windows 10 (64-bit)

My computer hard drive seems to be completely dead -- have tried to restore a few times and it failed twice and then after the last reboot now it doesn't even find the hard drive.    The error I have on the long hard drive scan is: 

 

IMG_8460.JPGFailure ID: 9G9XMD-88R99P-XD4F7F-61A003

 

Do I have any options or do I need to get a new hard drive?  If I get a new hard drive where can I find my Windows 10 license?

 

Thank you!

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