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HP ENVY 5530 doesn't print on photo paper

HP ENVY 5530 printer
Microsoft Windows 10 (64-bit)

Our HP ENVY 5530 will not print on photo paper anymore.  It prints fine on normal paper but not when we use 'HP Everyday photo paper'.  The photo paper feeds, the printer starts printing but the paper doesn't progress - it just gets stuck.



The following has evaluated to null or missing: ==> page.context.thread [in template "gz-hp.custom.reply.metoo" at line 4, column 22] ---- Tip: It's the step after the last dot that caused this error, not those before it. ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (!myDefault, ( ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign threadId = page.context.threa... [in template "gz-hp.custom.reply.metoo" at line 4, column 1] ----
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