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Officejet 6950 doesn't print colour

Officejet 6950
Microsoft Windows 10 (64-bit)

Officejet 6950, new, original HP cartridges installed, after colour cartridges supplied by purchase of printer were empty. The black cartridge seems to be functioning normally, but colour prints are no longer possible. Even the test page only prints black. The printer itself and the HP support programme on the computer indicate the cartridges are functioning and fully operational (and full). How to print colour??

The following has evaluated to null or missing: ==> page.context.thread [in template "gz-hp.custom.reply.metoo" at line 4, column 22] ---- Tip: It's the step after the last dot that caused this error, not those before it. ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign threadId = page.context.threa... [in template "gz-hp.custom.reply.metoo" at line 4, column 1] ----
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