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‎11-15-2018 01:28 PM

HP Recommended
Product: PageWide 577dw
Operating System: Microsoft Windows 10 (64-bit)

I recently implemented 10 HP page-wide 577dw printers with the same configuration. Each is connected to a print queue and is using the hp universal driver 6.4.1. All 10 print queues have the same settings. Of the printers installed, 9 are working great and one is having a very strange sleep issue.   it goes into the standby mode at the defaulted 10 minutes and then will not wake when a print job is sent. The touchscreen is also unresponsive at waking up the printer; Nothing will make the printer responsive until it is power cycled. 

When the printer starts back up, all print jobs still in the queue print without issue. 

In an attempt to resolve this issue I upgraded the firmware today, but this did not result in any changes of behavior. 

 

here is the current firmware information. 

Product Name  HP PageWide Pro 577 MFP
Product Number D3Q21A
Firmware Version MAHDWOPP1N001.1839A.00

 

If there is any other setting or troubleshooting I can do to get this resolved I would appreciate it. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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