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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-20-2018 07:16 PM

HP Recommended
Product: Envy 5020

Hi, 

I recently bought the HP Envy 5020, I used the setup cartridges as instructed. When the printer stopped printing in colour (after a week of use) I went through the basic steps (cleaning print heads, etc) until finally I thought the cartridge was empty and so replaced them both with normal genuine HP ink cartridges. Since then the printer displays the Use setup cartridges message and will not work. How do I bypass this and use normal cartridges as the printer has already been through the setup process once before

Thank you

Carly79

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