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‎11-22-2018 10:52 PM - edited ‎11-22-2018 11:01 PM

HP Recommended
Product: HP Notebook - 14-bs153odvilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

So, I got my HP laptop on 11/2. Specs here: https://support.hp.com/us-en/document/c05847636

 

It's started to just...freeze. It freezes so bad that I cannot move the mouse, it won't respond to Ctrl + Alt +Del, and the time in the taskbar stays frozen. Earlier I walked away from it and came back and the time on the screen was an hour behind. The screen had not turned off and the computer hadn't gone to sleep. It freezes up at random times. Usually while I'm using a browser (I used chrome until today and I switched to firefox, b/c Chrome is such a memory suck on all of my devices), but it has frozen at least once after I started the computer up, before opening any programs.

I've tried multiple virus scans, I've tried hardware scans (downlowded from the HP website as according to other support articles here), and everything came out ok. I read about an error regarding certain routers causing computers to freeze and disabled IPv6 on my wireless adapter. I've TRIED to use the system update, but it keeps freezing before I can even download the update (it says it's a feature update).

 

What do I do? No idea what could be causing this.

 

Thanks for your help!!

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