-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Who Me Too'd this topic
Create an account on the HP Community to personalize your profile and ask a question
11-27-2018 10:16 PM
Several months ago I purchased the HP ENVY x360 Convertible 13m-ag0xxx. This is the AMD model with the Ryzen 2700U processor. Since day one I've had nothing but trouble with the power management on this machine.
Initially the machine would not resume properly from sleep mode. I would get nothing but a black screen. The only remedy for this was to perform a hard reset. I contacted HP support several times and their only recommendation was to do a factory restore of the OS. Even after performing the factory reset the issue still persisted.
The latest BIOS update for this machine (F.21) has finally resolved the sleep/wake issue but has introduced a new problem. When resuming from sleep, the Intel AC 7265 Wifi adapter is powered off and Windows does not recognize it. A restart of the machine does not fix the issue. The only way to resolve it is to perfrom a shut down and then boot the machine again.
This model was released over 8 months ago and I don't understand why I'm should still be struggling with these basic functions. Much like the sleep issue, no combination of drivers and power settings will resolve the Wifi problem. I suspect this is yet another BIOS related power management issue that needs to be addressed in an update. I'm trying to be patient with this machine but at this point I'm quite frustrated.