• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 5000 Series printer - all in one

I have scanned an image and it appears fine on screen.  However, when I come to print, part of the image is cut off - the bottom and right hand side.  Print preview looks fine. I have tried it in Word, Publisher and PowerPoint and direct from the JPEG image.  I have checked document properties - general everyday printing, paper size and orientation.

When I tried sending it to my old (terrible) printer, it printed fine - just terrible quality!

My printer is quite new (April 2018) and it is the first time that I have needed to print an image that I have scanned.  Am I missing something obvious?  (It's my design for this year's Christmas card, so needed urgently!)

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.