12-14-2018 02:39 AM
I purchased and received today (Dec. 13, 2018) a brand-new HP Spectre x360 13t laptop. I also purchased Microsoft Office 2016 Home and Student edition as part of the order for the laptop. I went through the first-time setups fairly smoothly, but discovered that no Office 2016 was pre-installed. I have asked HP Support -- after contacting 3 different toll free numbers and getting bounced around between sales and tech support -- for an explanation and solution. Unforunately, my last contact with HP was lost because their support system closes after 6:30 PM CST. I am desperately lost as to how to get my officially purchased office 2016 installed and activated.
Also, I kept getting the annoying free trial of Office 365 -- is there a way to cleanly get rid of this nuisance? I do not understand how HP can still install a free trial of Office 365 when a customer has already purchased the equivalent. Would be grateful for any suggestions.
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