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Office 365 free offer on Windows 10

Office 2016
Microsoft Windows 10 (64-bit)

I purchased and received today (Dec. 13, 2018) a brand-new HP Spectre x360 13t laptop.  I also purchased Microsoft Office 2016 Home and Student edition as part of the order for the laptop.  I went through  the first-time setups fairly smoothly, but discovered that no Office 2016 was pre-installed.  I have asked HP Support -- after contacting 3 different toll free numbers and getting bounced around between sales and tech support -- for an explanation and solution.  Unforunately, my last contact with HP was lost because their support system closes after 6:30 PM CST.  I am desperately lost as to how to get my officially purchased office 2016 installed and activated.

Also, I kept getting the annoying free trial of Office 365 -- is there a way to cleanly get rid of this nuisance?  I do not understand how HP can still install a free trial of Office 365 when a customer has already purchased the equivalent.  Would be grateful for any suggestions.

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