12-19-2018 11:23 PM
The printer is printing vertical yellow streaks when printing, and horizontal yellow and white streaks when copying (see attached photos).
Here's what I've tried to do so far:
1. Printed a cleaning page
2. Unplugged the printer for several minutes, plugged it back in and tried it again with the same results
Other things to know:
• I'm connected to the printer via our wi-fi network, which works perfectly.
• I discovered the problem when I tried to print and copy a couple of things for the first time. Both had heavy concentrations of yellow and green.
• I'm running on Mac Mojave 10.14.2, the latest version of the operating system.
• I have not made any recent software or driver changes.
Please help me fix this! Thank you!