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‎12-23-2018 05:03 AM

HP Recommended
Product: HP Envy x360 Ryzen
Operating System: Microsoft Windows 10 (64-bit)

HP if your reading any of your forums please take note!

After installing this bios update i am now left with a device that is not fit for purpose,

1. on start up i get a screen of snow them have to select windows key and b to repair bios on every start up.

2. virtually impossible to use microsoft edge without it shutting down whenever the GPU is required.

3. on contacting online support i recieved virtually no assistance apart from the windows B solution above.

4.Still no fixes from HP Support Assistant.

5. No public response to owners advising we are aware of an issue and looking to resolve it.

SHAME ON YOU HP FOR TREATING YOUR CUSTOMERS WITH THIS LEVEL OF CUSTOMER SERVICE

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.