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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-24-2018 05:49 AM

HP Recommended
Product: hp officejet 6958
Operating System: Microsoft Windows 7 (32-bit)

Hello- my hp officejet 6958 suddenly won't  print black ink. I have replaced the cartridge and the printer says the ink level is full.  I have the latest software installed. Printed test pages and done  print head cleaning.  Test pages show color but no black.  I have unplugged the printer for a minute and then restarted.  This printer is one year old but we use it seldomly.  Any help would be greatly appreciated. Thanks

 

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