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error light and power light flashing

Laserjet Pro M15W
Microsoft Windows 7 (64-bit)

It started with mismatched paper error, so I followed the instructions and downloaded new firmware.  Then printer was hung. tried unplugging both power and USB cable.  Now the power light and error light are flashing and I can't get them to go out.  I've disconnected and reconnected cables, rebooted, reinstalled drivers, all to no solution.

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