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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎01-10-2019 01:21 PM

HP Recommended
Product: HP OMEN
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I have recently purchased an hp omen (prod id: 4QMB0PA#AKL model: 15dc0079TX). It has not been more than a week since my purchase and I wanted to install games on my laptop. So, I downloaded steam and installed dota 2. I played the game and it was fine on the "fastest" setting but when I bumped up the settings a bit higher my game ran for 10 seconds and then the entire laptop froze nothing worked. A couple of other tries after updating my gpu drivers (gtx 1060 driver verion 411.xx) it still froze the same way.  And a couple of other times got BSODs some with dxgkrnl.sys issues but i have DirectX12 installed. I don't know what the issue might be but i am afraid that these constant crashes might affect my hardware so I wanted to get some help from the community before I try anything else myself. Hope i get a response soon. 

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