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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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01-12-2019 11:36 PM
[I posted this question on a different board but didn't get any replies, possibly because it was on the wrong board. I'm reposting it here, as this might be a more appropriate place for this question.]
Okay, I am fully aware that this is a problem that has vexed many other users. I have spent many hours over the last two months trying to follow the advice of people here, but like many others, nothing is working.
I bought my HP Envy x360 about 8 months ago. From the very outset, I have had problems with the computer going to sleep after a period of inactivity, and then I can't do anything to wake it up. Shaking the attached wireless mouse, pressing or using the touchpad or the touchscreen, and hitting every key on the keyboard doesn't work. Ctrl-alt-delete does nothing. The only thing I can do it hold down the power button and force it to shut down.
I have verified that the keyboard driver software is updated.
I have gone to the "choose what the power buttons do" in the control panel and experimented with different settings.
I have changed the power mode/power settings.
I have gone to the Device Manager and checked the keyboard settings. Indeed, for one of the keyboards listed (there are 3, which I don't understand since I've only ever used the built-in keyboard), I have confirmed that the "allow device to wake up" button is clicked.
I have stayed up to date with all Windows 10 updates.
I have downloaded and installed all recommended HP updates. I have not installed all the optional updates.
I have updated the BIOS (but that was to try to solve a non-stop fan issue - which I will ask about in another thread).
Despite all these efforts, this still has not solved the not-waking-up problem. This is rather frustrating. I will acknowledge that I am not computer savvy at all, but I have done what I can to find solutions on this forum and elsewhere.
Any help?