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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-14-2019 10:13 PM

HP Recommended
Product: ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

i’ve had this laptop for almost 3 1/2 years, and since the warranty expired, the touch screen has been going in and out. it wasn’t that big of an issue at first, because sometimes it would work after a restart. 

 

today i needed to use the touch screen and decided to figure out what the issue was. i troubleshooted and it told me my 12C HID Device was messed up. i went to the device manager and the 12C HID Device has a yellow error triangle on it. when i tried to install an update, i was told that the most current version is installed. after going through a few forums, i figured out that a few drivers are disabled:

- HID-compliant pen

- HID-compliant touch screen

- HID-compliant vendor-defined device (three of these are disabled, only one is enabled)

- USB Input Device (not sure if these are part of the issue, but two are disabled and only one is enabled). 

 

i have never gone and disabled anything myself. the closest thing i can think of was around 8 or so months after i got the laptop, i had to authorize a reset because my cousin did something. i never thought it was connected because it reset the entire laptop to factory settings, but around then is when i started having issues. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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