hiperry Honor Student
Honor Student
4 2 0 0
152
Flag Post
HP Recommended

Solved!

Printer Failure There is a problem with the printer or ink system. Turn printer off, then on. DONE

HP Officejet Pro 8610
Microsoft Windows 10 (32-bit)

Screen contains following message:

X Printer Failure

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

 

I did this, then turned printer off again and unplugged power cord. Waited 10 seconds, then reconnected power cord and turned printer back on.  I also removed and reinserted each of the four ink cartridge.

 

I also got a new computer this morning and downloaded "HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers" [file name of OJ8610_198.exe] and reinstalled all of the software/drivers included therein.

 

However, above error message persists and I can't get past it. HELP!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation