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‎02-18-2019 09:18 AM - edited ‎02-18-2019 09:22 AM

HP Recommended
Product: Samsung Xpress C480W
Operating System: macOS 10.14 Mojave

Dear Community/Support,

 

I would like to report a problem with using a scanner in Samsung Xpress C480W with a native macOS scan app.

 

I have a macOS 10.14.3 up-to-date.
I've installed printer and scanner drivers for macOS 10.14 from https://support.hp.com/gb-en/drivers/selfservice/samsung-xpress-sl-c480-color-laser-multifunction-pr...

I went to System Preferences > Printers & Scanners > Added new printer
When adding a new printer, once it's discovered in the wireless network, I tried "Use: Generic PCL Printer" and also "Use: Airprint" with the same effect.

 

Now I go to Printers & Scanners > Select my printer > Select "Scan" tab, and use native macOS scanner. 
On this "basic" view I don't have a preview and trying to scan, I get an error.

BUT when I open the "advanced" view, I can see a preview in black&white and also in colour. But only scanning in black&white is successful. Scanning in colour is failing and not saving a file.

Error says:
> Scanner reported an error.

> An error occurred during scanning.

> The scanner failed to complete the scan.



Please see screenshots below.

 

Not sure if it's caused by Printer drivers or macOS mojave bug? Let's hope a fix will come soon 🙂

 

 

1-macos-printer-and-scanners.png2-macos-scanning-basic-view.png3-macos-scanning-basic-view-error.png4-macos-scanning-advanced-view-black-white.png5-macos-scanning-advanced-view-black-white-success.png6-macos-scanning-advanced-view-colour.png7-macos-scanning-advanced-view-colour-error.png

 

 

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