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hp omen 15-dc0045nr
Microsoft Windows 10 (64-bit)

the speakers were working just fine before i reset my laptop.

ps:  the laptop ins brand new (1 week)

reason for reseting the PC: some DLL files for DirectX were not found and i was not able to reinstall or repair it. I am running low on time for a very important project deadline so as desperate measure i reset my laptop. Now DirectX worked but now my audio doesnt work.

image.png

Screenshot (3).png

 

Changes that i have noticed in device manager:

image.png

image.png

 

things that i have tried:

 

  1. reseting the laptop again - no change whatsoever
  2. trying to update the drivers image.png
  3. uninstalled the drivers and pressed scan for hardware changes - no change
  4. uninstalled the drivers and tried to install the correct drives i got from hp driver support for my model - no luck image.png
  5. tried  everything here: https://support.hp.com/in-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817/model/24514934/document...
  6. tried hp PC hardware diagnostic toolimage.png
  7. install latest windows updates - no improvement
  8. tried driver booster: https://www.iobit.com/en/driver-booster.php  -  it installed a driver under sound, video and game contollers but it did not solve anythingimage.png
  9.  tried intel driver support assistant - no luck
  10. system restore points - didnt work
  11. sfc/ scannow  - no integrity violations
  12.  i did do some other small things with luck whatsover
  13. rinse and repeat all the above steps  for the past 22hrs

i have some really important deadlines to make( project related to audio processing) and have my final exams in a couple of days. please can anyone save me please

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