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No Audio sound (a red X appears to the emoticon down right- video player -problem with shutting down

Microsoft Windows 10 (64-bit)

My computer has numerous problems which appear all of them  at the same time. For instance, it does not have sound at all and at the same time (most of the times) doesn't play videos. Accordingly, it does not shut down even if I press to... It keeps saying restart your computer and everything is fine for 1-2 days but afterwards, the same problems appear.

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