03-20-2019 09:33 AM
Trust this finds you well...
Booted the computer work fine and before I could catch it..it shut down. That ia when the following story began to unfold.
Generally speaking when your laptop gives you this type of message at the "Battery icon 0% Not Charging Plugged In" Going into the Device manager>Battery and uninstalling the Microsoft AC Adapter and Microsoft ACPI-Compliant Controf in the correct order or removing the Battery and pressing the Power button for 30 seconds >2 minutes and rebooting in the correct order once again tends to correct this.
That has not worked. It will run straight off the AC Adapter, but it will not charge. I'm wondering if the Battery is bad or near it's "end of life" or possibly the Charging system itself is not working?
It also notifies me that the AC adapter can't be identified or something like that or it isn't the correct wattage??!. I have (2) AC Adapters that are working and switching them in and out gives the same message(s)
As far as I know I cannnot update the BIOS due to the Battery level stating 0% and personally I don't think that is where the issue is coming from. What do I know?!
Any suggestions or help greatly appreciated,
Solved! Go to Solution.