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‎03-28-2019 11:50 PM - edited ‎03-29-2019 12:55 AM

HP Recommended
Product: Spectre X360 ap0069tu
Operating System: Microsoft Windows 10 (64-bit)

I've been experiencing some disappointing issues with my HP Spectre laptop (ap-0069tu). 

 

Issues: 

-loud fan noises on minimal tasks

-grinding noise when opening laptop lid

-hinges not fixed properly (bent on angle)

-blue screens

 

Out of these issues listed above, the biggest problem for me was the fan noise. I bought the computer 2 months ago and as soon as I started using it, I noticed the very loud fan noises. The only task I was running was web browsing on Chrome and the fans were going off for around 5-10 minutes. Then it stopped for about 10 minutes and started going again. This was very strange as the laptop was brand new. 

 

I contacted HP support and they advised me to update drivers and software such as BIOS, Chipset, etc. So I did as they instructed and gave it a few days. The problem just continued. I also tried adjusting the settings on HP command center and this did not help!

 

I decided to get a replacement unit for the laptop but the new unit also had the same fan issues and also blue screen issues. Then I waited a few weeks and a new batch of the laptops arrived into my local store. So I decided I would try another replacement from my local store and I still faced loud fan issues. After experiencing 3 faulty units, I'm extremely disappointed to have spent $2300 USD on this laptop. Being a premium HP laptop, I expected higher standards and I suggest that HP make serious improvements to their quality control.

 

The pictures below show the bent hinge (only left hinge is bent):

 

IMG_6399.JPGIMG_6401.JPGIMG_6402.JPG

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.