• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎03-29-2019 06:56 AM

HP Recommended
Product: LaserJet Pro 1102
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Every time I turn on my printer or plug the USB cable in, the windows automatically detect my printer as a CD-ROM (in device manager shown as "hp smart install usb device"). I have tried many troubleshooting solution, but unfortunatly always the same issue. Tried with 3 different lenght of USB cable, turn on and off, connect - disconnect, different drivers (original, updated), and fixing softwares (HP Print and Scan Doctor). I spend hours, but I'm stucked. If anyone has any help I would really appreaciate that.

 

Thanks in advance.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.