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‎04-03-2019 12:41 PM

HP Recommended
Product: ZBook 15 G3
Operating System: Microsoft Windows 10 (64-bit)

Have a ZBook 15 G3 with Thunderbolt dock G2 that began popping up a dialog window; "Thunderbolt Software has stopped working" and the icon disappears from the sytem tray.

 

Downloaded the firmware installer bundle (1.0.52.1) to update just in case that's part of the issue.  Everything updated except the Thunderbolt Controller firmware, that fails.  Current version is 19.1.0.0.4, new version is 33.1.0.0.2.

The previous version of the firmware bundle (1.0.49.1) and it has the same 33.1.0.0.2 bits.

 

How do I update the Thuderbolt Controller firmware??

 

Poking around, I also ran into this message; "- For Windows 10 systems, update the Intel Thunderbolt Secure Connect Driver to the latest version from HP.com for HP Thunderbolt Dock G2 compatibility." however I cannot find that on HP.com.  I do find what appears to be a G3 version, but no idea if they're compatable or not.

 

Any suggestions?

-david

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