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‎04-09-2019 09:37 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Following the windows 10 update I lost sound. I have tried for weeks to restore it, but still have no sound. I have even down loaded pc hardware diagnostics. When run, the message states “device not found”. If I go to device manager, or sound manager, again “device not found”.

Well I did not crack open the case and take the device out, so what did it do, pack its bags and sneak out while I was sleeping? And, the microphone device no longer works either. Perhaps the two devices eloped!

Very frustrating! How do I get the computer to once again recognize the sound and microphone devices???

 

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