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‎04-10-2019 03:10 PM

HP Recommended
Product: Pavilion 17-g078ca
Operating System: Microsoft Windows 10 (64-bit)

Hi There,

 

I have a HP Pavilion 17-g078ca laptop that the battery status is indicating 100% available (plugged in, Charging).

I have taken the battery out, plug ac in and restarting the laptop. uninstall the two files under the battery folder with device manager. did a shut down and then inserted the battery again and booted the laptop.

 

The battery is still is still stating the same after charging up again.

 

Do you think i need a new battery for the laptop?  What else can i do?

 

thanks

Keith

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