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‎04-26-2019 10:43 PM - last edited on ‎04-27-2019 01:17 AM by Retired

HP Recommended
Product: HP Elitebook X360 G3 103X
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Community,

 

Would advise you to notify your friends and family NOT to go for the new Elitebook series . Nightmare began in march 1st week, within two months of purchase of the laptop worth 1.5 Lacs INR . The display screen got unhinged on its own without any pressure , damaging the screen . With red and blue lines on the screen the laptop was left unusable. Thousands of calls requests to HP authorised center ( dont even try the whatsapp or other conversations - these calls will not resolve any issue but exist only to give the impression that the complaint and the user are being taken care of) led to a technician being assigned by TVS E -authorised service center in Mumbai on 7th March 2019. Post that it has been living hell trying to get HP to replace the part which is out of warranty. TVS E has no idea when the part will be delivered and HP call center has zero accountability in trying to close the loop. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.