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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-27-2019 03:30 PM

HP Recommended
Product: Example: HP 6960
Operating System: Microsoft Windows 10 (32-bit)

I just installed a brand new 902xl black ink cartridge. It is a genuine HP cartridge. The date on the cartridge is 2019/06. Today is 4/27/19.

I've gone through the recommended steps to clean and alighn print heads. I've done the step to print a Quality Report.

Bottom line is black no longer prints. Before replacing the cartridge, I had printed several pages and started seeing gaps so that is why I put in the new cartridge. After replacing, trying to reprint the same page, the paper comes out blank. Color prints when I do the clean print heads and alignment steps but no black. I took the cartridge out to check if it was dry but dabbing a piece of paper on the opening on the bottom of the cartridge results in a black dot. The printer says my black supply is full. I have run out of steps to take to fix this.

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