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We have a HP DesignJet z5600 and we have been unable to close the ink cartridge door.

We have tried the old "Turn it off and on again" routine as well as jiggling the door around (that was mentioned elseware on this forum).

I tried sending a print job and trying to close that was also mentioned on this forum as a fix.

Nothing has worked so far.

We do have 3 cartridges that are being reported out of date but we have "Confirmed" this with the printer via the menu screen.

Other than this it seems to print and operate fine.

Is anyone able to provide a fix or suggestion as to how this might be resolved.

Thanks in advance...

Tim

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