• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-04-2019 02:47 PM

HP Recommended
Product: Hp envy x360 15z
Operating System: Microsoft Windows 10 (64-bit)

so a little while ago I'm pretty sure true a bios update my dedicated vram decrease on my hp envy x360 from 2gb to 1gb and have greatly impacted my gaming in a negative way i have seen try contacting hp live support to fix it they told me it could be fixed they even try to go back to the previous bios and nothing change I even ended up spending money on the hp smart friends service and it was really frustrating because my calls keep getting dropped and every time I tried back it was a new person that I have to explain everything back too, but they still didn't get this issue fix they prompted to do a system restore but I can't afford to lose my information right now. so this is my last attempt before I give up on hp cause I really spent a lot of money on this pc customizing it with ryzen 7 and vega 10 graphics with 16gb ram all of that and now i can't really play games like I used too.received_2376960695921024.jpegreceived_658764454560869.jpg

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.