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‎05-17-2019 07:37 PM - edited ‎05-17-2019 07:38 PM

HP Recommended
Product: HP Notebook - 15-bs289wm

Yesterday i decided to draw on my computer but about 10 minutes in it said it ran into a problem and shut down

it doesn’t regularly do this but I waited for it to finish rebooting and tried to log in

but it refused my ususal pass

this happen a lot so I just reset it like normal but when I typed in the new pass it refused it

no I didn’t make any mistakes at all

i tried a few more times but it continued to deny the new password

i guessed it needed time to prosses the new password so I let it be for over 24 hours

i tried again and it still refused

i don’t have many things or programs on my computer 

just the Wacom starter 

 fire alpaca and auto desk sketch book

and about 20-40 pieces of saved art

I don’t use it often just every few months when I want to draw 

im confused what’s happening 

 

Also I’m sorry if this is poorly written sksksk 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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