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"Another instance of this application is already running" HP PRINT AND SCAN DOCTOR 5.2.1

Dell INSPIRON 15 3000
Microsoft Windows 10 (64-bit)

Greetings Team,

 

Upron trying to install the software driver for my HP Deskjet D1660 via HP Print and Scan Doctor 5.2.1, I get a pop-up that states: "Another instance of this application is already running" and this is my first attempt on THIS laptop. The other attempts were on another. Both Laptops are Windows 10.

 

I've tried the following:

  • Cleared task manager of any duplicates.
  • Restarted printer and tried again
  • Rebooted Laptop and tried again

issue1.PNGissue2.PNGissue3.PNGissue4.PNG

 

 

I look forward to your response. 

 

 

Warm regards

 

 

The following has evaluated to null or missing: ==> page.context.thread [in template "gz-hp.custom.reply.metoo" at line 4, column 22] ---- Tip: It's the step after the last dot that caused this error, not those before it. ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign threadId = page.context.threa... [in template "gz-hp.custom.reply.metoo" at line 4, column 1] ----
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