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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎05-30-2019 07:38 AM

HP Recommended
Product: HP Envy Laptop
Operating System: Microsoft Windows 10 (64-bit)

When using Luminar 3 after 1 or 2 photographs transferring between Lightroom & Luminar 3 I get a blue screen with the following:
code : VIDEO TDR FAILURE .
what failed : atikmpag.sys.

My programs is up to date. I saw the soluation to delete the atikmpage.sys file it dosen't explain why and what the file dose. I don't want to delete a file that may effect the overall system.

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