06-04-2019 08:45 AM
Since a couple of days my scanjet pro 4500 fb1 gives scans with a wide black strip, from the glass and from the AFD. The guarantee lapsed by a month so I can't claim anything. HP doesn't sell spare parts. It seems that the scanner head is malfunctioning but being served by hp is no item (after phoning the help desk in Poland = where I am working). In this way I am forced to buy a new scanner and that after just a bit more than one year (a trick perhaps of hp to force buyng new rahter expensive stuff?). Is there someone of hp who knows the rights solutions for these problems? I am not the only one as I can see on the post page.