• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎06-11-2019 07:57 AM

HP Recommended
Product: Z5400

I have been getting error code 08:04. I have done all the suggested "fixes" for this. One of these was to replace the Interconnect PCA. Today when I came in the printer was in a "Generating Diagnostic Information" blue screen - it was frozen. I restarted and downloaded the diagnostic file but it's a xxxx.trb file type. Is this something only HP can open?

MrBB Printing
Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.