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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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06-17-2019 03:49 AM
I'm trying to connect the HP Printer PageWide XL to the HP SmartStream software ver. 8.5 using cable LAN. After entering the IP network on the software, after all the message popped up, the this message popped up.
Ironically my license all work fine but this particular PC cannot detect the license.
If you need to know, i am part of 'external' HP printer testing team, my job included to troubleshoot when problem during testing happened and i still cannot figure out how to solve this one. My previous method is just to left this pc and unit for couple hours and hope for the best later or just switched to other computer but if most computers show this error then my job cannot proceed.
Need help from HP's expert team on this issue.