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TJoanneT Honor Student
Honor Student
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HP Recommended

HP 3830 won't print in color

3830 Officejet
Microsoft Windows 10 (64-bit)

My brand new HP 3830 printer won't print in color - I've read dozens of ways to troubleshoot, and none of them are working. I've uninstalled and reinstalled the drivers twice (which I should NEVER have had to do with a new printer). Test page generated from the printer directly prints in color just fine.

 

HELP (before I throw this printer out into the street).

 

PS I just replaced an older HP because there were jobs stuck in the print queue ALL THE TIME - and I'm thinking I've just wasted my money again.

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