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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-26-2019 08:51 AM

HP Recommended
Product: HPOfficejet 6600

I am trying to print. I keep getting the message "The print cardridge cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select OK." I have done that a number of times. I tried turning it off, pausing and turning it back on. I have tried unplugging the printer and re-plugging it in.

There is no paper jam.

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