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JamesSea
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HP Recommended

Envy x360 won’t wake up from sleep mode

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I have had the same problem since I purchased the computer.  I tried the steps you suggested, did not solve my issue.  I have also updated the BIOS and done a Windows 10 full reset.  When leaving the computer idle, the screen will shut off after a time, but the computer will not sleep and the power button will remain lit, not go into a blinking sleep mode.  When I try to wake up the computer using the keyboard, mouse, etc, nothing works.  I need to hold the power button down and do a hard restart.  This is extremely frustrating when leaving the computer for a short time and coming back to continue work only having to restart and wait for it to boot up again.  I can imagine this is not good on the CPU and hard drive either. Please help. 

 

I am running:

Product name: HP ENVY x360 Convertible 15m-bp1xx
Product number: 1KS76UA#ABA
Serial number: [edit]
Software build ID: 17WW3NBT601#SABA#DABA
Motherboard ID: 83C8
Service ID: 20171219
BIOS : F.44-11 /15/2018
Keyboard revision: 32.68
Total memory : 16 GB
Processor name: lntel(R) Core(TM) i7-8550U CPU@ 1.80GHz

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