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rrs77
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HP Recommended
HP OfficeJet 3831 K7V45B
Microsoft Windows 10 (64-bit)

Hello

 

I am using HP Instant Ink. I just changed the cartridges (both) and keep getting the message: 'The indicated cartridges are not intended for use in this printer'. Obviously this isn't the case as they came from HP. I have tried the hard reset and tried cleaning the contact points as advised. The printer is only a couple of months old.

 

Thanks

Ricky

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