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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-04-2019 02:33 PM

HP Recommended
Product: HP Officejet Pro 8600 N911g
Operating System: Microsoft Windows 10 (64-bit)

I updated Microsoft Windows 10 (64-bit) today, 8/4/19, on my DELL computer and now my computer will not print or scan.  The computer will not wirelessly connect to the printer but I can print from my iphone.  I have tried all of the trouble shooting offered by hp and have not been able to resolve it.  It seems that every time Windows updates, I run into some sort of disconnect with the hp printer.  It is very frustrating. 

I do not know if this has anything of importance, but I noticed that the IP address identified by my printer, is not the IP address coming up on the print screen when I go to print.  I have only one printer, so I know it is defaulted to the right printer.

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