Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Flag Post
HP Recommended
H Officejet 5746
Microsoft Windows 10 (64-bit)

Hi HP,

I have been a HP instant ink subscriber for more than 2 years without any issue, but today

I tried to install a new black instant ink cartridge and this error message keeps coming up even though I went through all the recommended steps. 

"Ink cartridges problem.

Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and the touch OK."


I also tried the old cartridge and it showed no issue. So I can confirm the issue is in the new cartridge since the issue follows that cartridge. Please send me a new black replacement cartridge ASAP.


Printer model: HP Officejet 5746

The cartridge number:


MYS2 200800 190223 0851


Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation