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08-05-2019 11:08 PM - edited 08-05-2019 11:11 PM
Hi HP,
I have been a HP instant ink subscriber for more than 2 years without any issue, but today
I tried to install a new black instant ink cartridge and this error message keeps coming up even though I went through all the recommended steps.
"Ink cartridges problem.
Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and the touch OK."
I also tried the old cartridge and it showed no issue. So I can confirm the issue is in the new cartridge since the issue follows that cartridge. Please send me a new black replacement cartridge ASAP.
Printer model: HP Officejet 5746
The cartridge number:
C2P08A
MYS2 200800 190223 0851