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Mycozyhome
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‎08-05-2019 11:08 PM - edited ‎08-05-2019 11:11 PM

HP Recommended
Product: H Officejet 5746
Operating System: Microsoft Windows 10 (64-bit)

Hi HP,

I have been a HP instant ink subscriber for more than 2 years without any issue, but today

I tried to install a new black instant ink cartridge and this error message keeps coming up even though I went through all the recommended steps. 

"Ink cartridges problem.

Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and the touch OK."

 

I also tried the old cartridge and it showed no issue. So I can confirm the issue is in the new cartridge since the issue follows that cartridge. Please send me a new black replacement cartridge ASAP.

 

Printer model: HP Officejet 5746

The cartridge number:

C2P08A

MYS2 200800 190223 0851

 

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