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‎08-06-2019 02:45 AM

HP Recommended
Product: XPS8700
Operating System: Microsoft Windows 10 (64-bit)

I purchased a spare 24 inch spindle (Q6700A) when I bought my HP Z9+ printer. I have checked and it is the correct part according to HP but it looks completely different to the spindle that shipped with the printer which has a geared sprocket which fits into the machine and meshes with a small wheel that rotates the paper roll whereas the spare spindle just has a round end on it which obviously can't be rotated by the printer when loading/unloading. When I try and unload a roll using the spare spindle the printer detects paper drive errors and I have to go through a self testing routine (which the printer always passes) and a re-boot every time I use this spindle. Am I missing something or is this part not for use on the Z9???

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