08-11-2019 10:01 AM
I am experiencing an issue which seems to be recurrent with hp products.
I tried to use the Hp Support Assistant to update my softwares and in everything was going fine until it got to the BIOS update. First it said “writing new BIOS image” then it says “verifying...” After that it says it was completed but the “complete startup” button was grayish so I figured I should just let it go through the end of the count down, thinking it would automatically restart. But then I got a black screen and my computer won’t work.
I’ve already tried the “windows+B or V keys while pressing the log on button” and also “log on + esc” still nothing. I need help please!