08-15-2019 03:20 PM
Firstly, Thanks for the help posted above. I am going to try to go through the process. Luckily I have another printer because I am not holding my breath.
Secondly, Great job HP! How to keep your customers happy. All the cartridges I have came directly from the HP online store and now all my spare cartridges dont work because they are z20 and HP in their infinite wisdom has decided that because I live in the US my printer has to only use z10 cartridges. Well, maybe they surprise me and get back to me with a "regionalization reset" but in any event I doubt my next printer will be an HP!
What if I had an important project, did not have that second printer and now I am at the mercy of the HP support desk to get back to me for a reset???
Solved! Go to Solution.