08-15-2019 05:52 PM - last edited on 08-15-2019 06:22 PM by Arthur-c
I am furious now, HP assistant recommended some updates to me, one was a BIOS update, so i let it run. It was plugged into a AC adapter the entire time, after the install of the update was at about 47% i walked away from the laptop for about 10 minutes and came back to a black screen. Waited for awhile with no response what so ever, screen would not display anything. I have made a recovery flash USB, tried win key+B(or V) and power button (2-3seconds) it will not recover bios. The fan is running and can tell the backlight comes on display but nothing but a black screen. I have taken it to a local repair shop and they even tried pulling the battery off the MB and cant get it to post either. I have only had this laptop barely over a year and like a month out of warranty. Called HP support and they wanted to try remote access even tho it will not boot thru bios. Then i was told $59.00 to beable to send it to them plus $500 in repair costs. This is insane that it was a HP update recommended to be installed and it bricked my laptop!!!