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‎08-15-2019 05:52 PM - last edited on ‎08-15-2019 06:22 PM by Retired

HP Recommended

I am furious now, HP assistant recommended some updates to me, one was a BIOS update, so i let it run. It was plugged into a AC adapter the entire time, after the install of the update was at about 47% i walked away from the laptop for about 10 minutes and came back to a black screen. Waited for awhile with no response what so ever, screen would not display anything. I have made a recovery flash USB, tried win key+B(or V) and power button (2-3seconds) it will not recover bios. The fan is running and can tell the backlight comes on display but nothing but a black screen. I have taken it to a local repair shop and they even tried pulling the battery off the MB and cant get it to post either. I have only had this laptop barely over a year and like a month out of warranty. Called HP support and they wanted to try remote access even tho it will not boot thru bios. Then i was told $59.00 to beable to send it to them plus $500 in repair costs. This is insane that it was a HP update recommended to be installed and it bricked my laptop!!!

 

 

edited*

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.